Refund Policy

• 1
  We offer a 7-day money-back guarantee for all new subscription purchases.
• 2
  If you're not satisfied with our service, request a full refund within 7 days of your initial purchase.
• 3
  No questions asked - we want you to be confident in your choice.

• 1
  Monthly subscriptions: Refunds available within first 7 days of billing period.
• 2
  Annual subscriptions: Full refunds within first 30 days, prorated after that.
• 3
  Promotional offers: Refund terms specified in the promotion details.

• 1
  Account must be in good standing with no Terms of Service violations.
• 2
  Refund request submitted within applicable time frame.
• 3
  Original payment method must be verifiable.
• 4
  No excessive usage indicating policy abuse.

• 1
  Subscription fees after applicable refund period expires.
• 2
  Fees for fully consumed or completed services.
• 3
  Third-party payment processor charges.
• 4
  Accounts suspended due to policy violations.

• 1
  Email support@mathladder.com with your account details.
• 2
  Include full name, account email, transaction ID, and refund reason.
• 3
  Our team reviews requests within 3-5 business days.
• 4
  Approved refunds processed within 5-7 business days.

Refunds are issued to the original payment method. Bank processing may take 3-10 additional business days for the amount to appear in your account.

Cancel anytime to prevent future charges. Cancellation doesn't automatically refund the current billing period - you'll retain access until the period ends.

We consider exceptional situations like extended technical issues or service outages on a case-by-case basis, even outside standard policy terms.