Refund Policy

7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for all new subscription purchases. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.

Monthly Subscriptions: Monthly subscription refunds are prorated based on the unused portion of your billing cycle, provided the refund request is made within the first 7 days of the billing period.

Annual Subscriptions: Annual subscription refunds are available within the first 30 days of purchase. After 30 days, refunds will be calculated on a prorated basis for the unused portion of the subscription.

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the applicable time frame
• The account must not have violated our Terms of Service
• No excessive usage that indicates abuse of the refund policy
• Original payment method information must be verifiable

The following items are generally non-refundable:

• Subscription fees after the applicable refund period has expired
• Fees for services that have been fully consumed or completed
• Third-party charges or fees imposed by payment processors
• Promotional or discounted subscriptions (unless specified otherwise)
• Accounts suspended or terminated due to Terms of Service violations

To request a refund, please follow these steps:

1. Contact our support team at support@mathladder.com
2. Include your account email, subscription details, and reason for refund
3. Provide any additional information requested by our support team
4. Allow 3-5 business days for refund request review

Required Information: When requesting a refund, please include your full name, email address associated with the account, transaction ID (if available), and a detailed reason for the refund request.

Processing Time: Once your refund request is approved, we will process the refund within 5-7 business days.

Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made.

Bank Processing: Please note that it may take an additional 3-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not automatically result in a refund for the current billing period.

Access After Cancellation: After cancellation, you will continue to have access to paid features until the end of your current billing period.

We understand that special circumstances may arise. In cases of extended technical issues, service outages, or other exceptional situations, we may consider refund requests on a case-by-case basis, even outside our standard refund policy terms.

If you disagree with a refund decision, you may request a review by contacting our support team. We are committed to fair resolution of all refund disputes and will work with you to find a satisfactory solution.

We may update this Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify users of any material changes by email or through our platform.

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: